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Video Series

Conversations on Customer Experience: How technology is shaping consumer expectations

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Customer expectations continue to rapidly evolve. Businesses must adapt to stay ahead. In this series, Shaun Dobbin, CEO and Founder of Glider, talks with industry leaders to uncover the role of payment communications in the customer experience and beyond. Each conversation taps into the interviewee’s unique expertise, providing insights into how companies can thrive in a technology-driven landscape.
Episode 2: The Future of Billing

Kareem Al-Bassam is a payments and fintech expert having worked across multiple markets at organisations like S1, Afterpay and PayPal.

In this video Shaun and Kareem talk about how technology has shaped, and continues to shape, the customer experience in payments. 

In their conversation they cover a lot of ground—from the impact of emerging technologies like RCS and A2A payments to the importance of keeping things simple (people don’t care about the process, they just want it to work...).

Episode 2: The Future of Billing

Kareem Al-Bassam is a payments and fintech expert having worked across multiple markets at organisations like S1, Afterpay and PayPal.

In this video Shaun and Kareem talk about how technology has shaped, and continues to shape, the customer experience in payments. 

In their conversation they cover a lot of ground—from the impact of emerging technologies like RCS and A2A payments to the importance of keeping things simple (people don’t care about the process, they just want it to work...).

Episode 1: Technology is shaping customer expectations of contact centres

Jeanelle Mariani is the Customer Success Manager at CXCOM, a market-leading secure communications solutions provider and one of Glider's partners. In this video Shaun and Jeanelle talk about: 

  • Changes that have impacted contact centres in recent years

  • What consumers are looking for from their service providers

  • How new technologies help create seamless and intuitive customer experiences

Solutions for your business

The ability to make bill payments securely and easily is a critical enabler for improving customer satisfaction and increasing payments collected. 
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Contact Centres

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