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AGENT ASSISTED PAYMENTS

Experience seamless customer payment interactions

Enable your agents to request and receive payments securely via phone and webchat
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WHY GLIDER

Elevate your customer experience and safeguard sensitive data with Glider. Our platform enables your contact centre agents to effortlessly manage secure payments.

  • Group 5403 (1)

    Reduced AHT

  • Circle dot icon

    PCI compliant

How it works

Unlock secure bill payments with our dynamic white-label solution

Fully customisable solution

Designed to seamlessly adapt to your specific business requirements, our white-label widget is easily connected into your existing processes and systems.

  • Configurable and tailored to your brand

  • Accessed as standalone app or via platforms like Genesys and Amazon Connect

  • Single sign-on integration available

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Easy for agents to use

Enable agents to seamlessly engage customers across channels and securely facilitate bill payments on the spot. Importantly, mitigate the risk of a data breach by removing your phone systems and employees from PCI-DSS scope.

  • Create personalised payment requests and establish payment plans.

  • Send payment requests via SMS, email or webchat

  • Simplify PCI compliance

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Create best-in-class customer experiences

Don’t create friction by asking your customers to share card details over the phone. Increase customer satisfaction by offering a range of payment methods and peace of mind that their data is safe.

  • Offer a range of payment methods

  • Enable customers to pay now or set up a payment plan

  • Connects to your existing payment gateway

Configure colours, logo, messaging and fields
Real-time visibility on actions

Both the customer and agent can see real-time transaction information, enabling quick and secure resolution on payment queries.

  • Communication status updates

  • Instant payment confirmation

  • Email payment receipt available for both customer and agent

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Optimise your payment strategies with real-time reporting

From transaction visibility to consumer payment behaviour insights, Glider’s reporting console and APIs help organisations improve their billing and contact centre experiences.

  • Agent level reporting

  • Consumer payment behaviours 

  • Webhook for real-time updates to billing platform

Example of Glider console view

Solutions for your business

The ability to make bill payments securely and easily is a critical enabler for improving customer satisfaction and increasing payments collected. 
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Contact Centres

Supercharge your phone and webchat payments experience to take more payments, more securely.

Read Contact Centres
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Billing

Make it easier for customers to pay their bills on-time and securely with our automated payment reminder campaigns.

Read Billing
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Collections

Improve overdue payment conversion with our automated reminder campaigns and flexible payment options.

Read Collections

END TO END PLATFORM

Glider’s range of capabilities

Agent Assisted Payments

Collect payments seamlessly over the phone or via webchat

About Agent Assisted
Automated Payment Reminders

Set up and run payment campaigns tailored to your business requirements

About Automated Reminders
Self-Service Payments 

AI-powered chatbot enabling customers to make payments 24/7

About Self Service Payments
Save Payment Method

Enable customers to save their preferred method for future payments

About Save Payment Methods
Payment Plans

Flexible payment options; customisable dates, amounts and frequency

About Payment Plans
Payment Methods

Range of payment methods: Credit & Debit cards, Apple & Google Pay, PayPal, PayTo

About Payment Methods
Analytics & Insights

Get real-time reporting on user behaviours and payment patterns

About Analytics & Insights
Integrations

Platform agnostic across payment gateways and other business systems

About Integrations
ONE PLATFORM

Pay for what you use with our usage-based pricing model.

Access all capabilities
Pricing tiers available
See Pricing