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ANALYTICS & INSIGHTS

Leverage data insights to optimise payments strategies and increase revenue

Create better customer experiences based on user behaviours and payment patterns
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WHY GLIDER

From transaction visibility to payment behaviour insights, organisations use our insights to improve billing and contact centre experiences.

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    Real-time interactions

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    Secure data protocols

How it Works

Real-time reporting tools accessible through web console or API

Visualise data to uncover actionable insights

Dive into hundreds of data points that are captured during customer payment journeys. Explore insights, user behaviour and payment patterns.

  • Select from pre-set reports or export data to create your own

  • Agent and campaign level reporting

  • See payment methods and devices

Example of reporting visuals
Search, filter, order and export any single record of your data

With structured access to your data you can search, order, filter and export your answers instantaneously within user friendly tables and query forms.

  • Search by account number or contact information

  • Filter by status of invoice

  • Export data via csv

Example of Glider console reporting view
Access through the Glider web console

Access all of your customer event and metric data with our simple to use reporting console. Configurable authentication and permission settings.

  • Set your preferred authentication method

  • Permissions set on user and device level

  • Ability to add and remove users

Example of Permissions settings in Glider console
Use our REST API to bring data into your systems

Access all of your customer event and metric data with our powerful and simple to use REST API. Integrate and query in real-time the performance, availability and usage data collected.

  • Ingest data into your BI and billing tools

  • Automated, timed data feed

  • Real time access to data via webhooks

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Solutions for your business

The ability to make bill payments securely and easily is a critical enabler for improving customer satisfaction and increasing payments collected. 
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Contact Centres

Supercharge your phone and webchat payments experience to take more payments, more securely.

Read Contact Centres
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Billing

Make it easier for customers to pay their bills on-time and securely with our automated payment reminder campaigns.

Read Billing
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Collections

Improve overdue payment conversion with our automated reminder campaigns and flexible payment options.

Read Collections

END TO END PLATFORM

Glider’s range of capabilities

Agent Assisted Payments

Collect payments seamlessly over the phone or via webchat

About Agent Assisted
Automated Payment Reminders

Set up and run payment campaigns tailored to your business requirements

About Automated Reminders
Self-Service Payments 

AI-powered chatbot enabling customers to make payments 24/7

About Self Service Payments
Save Payment Method

Enable customers to save their preferred method for future payments

About Save Payment Methods
Payment Plans

Flexible payment options; customisable dates, amounts and frequency

About Payment Plans
Payment Methods

Range of payment methods: Credit & Debit cards, Apple & Google Pay, PayPal, PayTo

About Payment Methods
Analytics & Insights

Get real-time reporting on user behaviours and payment patterns

About Analytics & Insights
Integrations

Platform agnostic across payment gateways and other business systems

About Integrations
ONE PLATFORM

Pay for what you use with our usage-based pricing model.

Access all capabilities
Pricing tiers available
See Pricing