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SELF-SERVICE PAYMENTS

Free up your CSRs for more complex queries with our AI-powered chatbot

Enable customers to pay bills at the moments that suit them
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WHY GLIDER

Glider’s AI-powered chatbot is designed to streamline bill payment, providing a hassle-free experience for users that is available 24/7.

How it Works

Our chatbot utilises AI technology, allowing users to pay bills via voice or webchat

Integrated with Genesys Cloud Contact Center Platform

With its natural language processing capabilities, 24/7 availability and secure payment processing, our chatbot delivers an exceptional user experience.

  • Voice and webchat enabled

  • Users are verified during conversation flow

  • Reduces human error

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Frictionless, trusted payment experiences

Reduce inbound payment enquiries by enabling secure bill payments on the spot. Importantly, mitigate the risk of a data breach by removing your phone systems and employees from PCI-DSS scope.

  • Configurable and tailored to your brand

  • Integrated with your existing payment gateway

  • Reduces inbound contact centre enquiries

Examples of webchat interactions
Customers can pay when they want, where they want

The Glider chatbot validates the account status, and removes barriers so the customer can easily and securely make payment.

  • No account creation required

  • Offer a range of payment methods

  • 24/7 availability

Configure colours, logo, messaging and fields
Optimise your payment strategies with real-time reporting

Access all of your customer event and metric data with our powerful and simple to use REST API. Integrate and query in realtime the performance, availability and usage data collected. 

  • Real-time reporting

  • Insights on consumer payment behaviours

  • Accessible via API or reporting console

Example of Glider console view

Solutions for your business

The ability to make bill payments securely and easily is a critical enabler for improving customer satisfaction and increasing payments collected. 
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Contact Centres

Supercharge your phone and webchat payments experience to take more payments, more securely.

Read Contact Centres
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Billing

Make it easier for customers to pay their bills on-time and securely with our automated payment reminder campaigns.

Read Billing
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Collections

Improve overdue payment conversion with our automated reminder campaigns and flexible payment options.

Read Collections

END TO END PLATFORM

Glider’s range of capabilities

Agent Assisted Payments

Collect payments seamlessly over the phone or via webchat

About Agent Assisted
Automated Payment Reminders

Set up and run payment campaigns tailored to your business requirements

About Automated Reminders
Self-Service Payments 

AI-powered chatbot enabling customers to make payments 24/7

About Self Service Payments
Save Payment Method

Enable customers to save their preferred method for future payments

About Save Payment Methods
Payment Plans

Flexible payment options; customisable dates, amounts and frequency

About Payment Plans
Payment Methods

Range of payment methods: Credit & Debit cards, Apple & Google Pay, PayPal, PayTo

About Payment Methods
Analytics & Insights

Get real-time reporting on user behaviours and payment patterns

About Analytics & Insights
Integrations

Platform agnostic across payment gateways and other business systems

About Integrations
ONE PLATFORM

Pay for what you use with our usage-based pricing model.

Access all capabilities
Pricing tiers available
See Pricing