CONTACT CENTRE
Optimise your Contact Centre payment experiences
Supercharge your phone and webchat payments experience to take more payments, more securely
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Real-time view on actions
Both the agent and customer can see real-time transaction information, enabling quick and secure resolution on payment queries.
Flexible payment options
Agents can take payments on the spot or create personalised payment requests and establish payment plans.
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Improve PCI compliance
Helps descope your call recording, telephone system and agents, making every call PCI-DSS compliant. Your team can easily send secure payment requests from wherever they are based.
Optimise with data insights
From transaction visibility to consumer payment behaviour insights, Glider’s reporting console and APIs help organisations improve their contact centre experiences.
53% of bill payers admit to paying bills late. Read the latest billing insights in our Decoding Australian Bill Payment Trends report.
A utilities organisation was able to descope agents, call recording and their phone system from PCI DSS.
Payment methods
Offer your customers their preferred payment methods. Glider works with all major payment gateways, making it easy to improve your customer billing experiences.
