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Pay By Bank

Real-time bank payments improve cashflow and reconciliation

From instant payments to intelligent workflow options, Glider’s PayTo solution helps you get paid faster, with less effort
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WHY GLIDER

PayTo is a new, digital way for merchants and businesses to initiate real-time payments from their customers' bank accounts. PayTo transactions use the New Payments Platform (NPP), Australia's national fast payments infrastructure. 

Glider’s solution brings PayTo to life as a seamless, branded experience across all your customer channels.

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    Lower processing & reconciliation costs

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    Enhanced security and control

How it Works

PayTo enables businesses to request, authorise, and receive bank payments instantly.

Better experiences, fewer failures

Say goodbye to the friction and inefficiencies of direct debit - and waiting two business days for transactions to clear. With PayTo, you deliver a modern, secure payment experience that improves conversion and trust. No more direct debit forms needed!

  • Real-time account validation and fund checking

  • Richer data in each payment for easier reconciliation

  • Flat, low transaction fee — regardless of payment amount

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Real-time visibility and control

When a PayTo agreement is created, the customer's PayID or bank account details are validated in real-time, reducing errors and exception processing. Each time a payment is initiated, available funds are verified to ensure the payment can be made, reducing manual intervention.

  • Streamlined payment processes 

  • Available 24/7 including weekends & public holidays

  • Real-time information for clear visibility on payment status

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Best-in-class customer experiences

Remove the complexity and delays of bank transfers and direct debit by offering customers a secure, instant way to pay from their bank account. Your customers benefit from increased security, control and simplicity.

  • Customers approve and manage agreements via their bank app

  • Secure and fast payment option

  • Only need to enter a PayID or bank account details

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Enable PayTo across all channels

Glider’s white-labeled PayTo solution works alongside your existing tech stack and can be added as a payment option across all channels: website, app, contact centre, in-person. Out-of-the-box support – works across contact centres, agent-assisted flows, and digital self-service.

  • Modern, digital process. No more direct debit forms needed

  • Works alongside your existing payment gateway

  • White-label integration for a branded experience

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Seamless fallbacks built-in

Maximise your payment conversion using the intelligent workflow options built into Glider’s PayTo payment flow. Our smart routing logic automatically detects when PayTo fails or exceeds transaction limits and provides alternative payment flows. Read more in our Developer docs.

  • Automatically offer the right method for the situation

  • No manual intervention required

  • Deliver consistent customer experiences

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Optimise your payment strategies with real-time reporting

From transaction visibility to consumer payment behaviour insights, Glider’s reporting console and APIs help organisations improve their billing and contact centre experiences.

  • Real-time campaign reporting

  • Insights on consumer payment behaviours

  • Accessible via API or reporting console

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Solutions for your business

The ability to make bill payments securely and easily is a critical enabler for improving customer satisfaction and increasing payments collected. 
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Contact Centres

Supercharge your phone and webchat payments experience to take more payments, more securely.

Read Contact Centres
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Billing

Make it easier for customers to pay their bills on-time and securely with our automated payment reminder campaigns.

Read Billing
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Collections

Improve overdue payment conversion with our automated reminder campaigns and flexible payment options.

Read Collections

END TO END PLATFORM

Glider’s range of capabilities

Agent Assisted Payments

Collect payments seamlessly over the phone or via webchat

About Agent Assisted
Automated Payment Reminders

Set up and run payment campaigns tailored to your business requirements

About Automated Reminders
Self-Service Payments 

AI-powered chatbot enabling customers to make payments 24/7

About Self Service Payments
Save Payment Method

Enable customers to save their preferred method for future payments

About Save Payment Methods
Payment Plans

Flexible payment options; customisable dates, amounts and frequency

About Payment Plans
Payment Methods

Range of payment methods: Credit & Debit cards, Apple & Google Pay, PayPal, PayTo

About Payment Methods
Analytics & Insights

Get real-time reporting on user behaviours and payment patterns

About Analytics & Insights
Integrations

Platform agnostic across payment gateways and other business systems

About Integrations
ONE PLATFORM

Pay for what you use with our usage-based pricing model.

Access all capabilities
Pricing tiers available
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